Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Padel Trade. The terms “we”, “us” and “our” refer to Padel Trade. We operate this website and online store, providing access to a curated selection of padel-related products and services (the “Services”).

Our Services are powered by Shopify, which supports our ability to deliver a secure, streamlined shopping experience.

These Terms of Service (“Terms”) along with any referenced policies (such as our Privacy and Refund Policies) set out the terms under which you may access and use the Services.

Please read these Terms carefully, as they contain important information about your legal rights, limitations, and obligations.

By accessing or using our website or Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

1. ACCESS AND ACCOUNTS

By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence, and that you have given us permission for any minor dependents to use the Services through devices you own or manage.

To place an order or create an account, you may be asked to provide personal details including your email address, billing and delivery information. You confirm that all information provided is accurate, complete and current.

You are solely responsible for keeping your account credentials secure and for all activity conducted through your account. Accounts are non-transferable and may not be sold, assigned, or shared.

2. OUR PRODUCTS

We aim to represent our products and services as accurately as possible. However, product colours and appearance may vary slightly due to individual device screens and settings.

We do not guarantee that product descriptions or images reflect your expectations. All product information is subject to change at any time without notice. We reserve the right to:

  • Discontinue any product;
  • Limit quantities sold to any person, region, or jurisdiction.

3. PLACING ORDERS

When you place an order, you are making an offer to purchase from us. We reserve the right to accept or decline any order at our discretion.

An order is not confirmed until we process your payment and send an order confirmation. We cannot guarantee changes or cancellations once an order has been placed.

Purchases are subject to our Refund Policy. You confirm that all purchases are for personal or household use only and not for resale or export.

4. PRICING AND PAYMENTS

All prices are listed in GBP and are subject to change without prior notice. Prices at checkout will reflect the current price at the time of order confirmation.

Unless stated otherwise, prices exclude VAT, shipping fees, customs duties, and other applicable charges. Promotions and discounts may be subject to separate terms.

You agree to provide accurate and up-to-date billing and payment information. You also warrant that:

  • You are authorised to use the payment method provided;
  • Charges will be honoured by your payment provider;
  • You will cover all costs including applicable taxes and shipping.

5. SHIPPING AND DELIVERY

We aim to dispatch orders promptly, but delivery timelines are estimates and not guaranteed.

We are not liable for delays caused by couriers, customs, or circumstances beyond our control. Ownership and risk pass to you upon dispatch to the carrier.

6. INTELLECTUAL PROPERTY

All content on our Services—including trademarks, images, videos, product listings, and design elements—is owned or licensed by Padel Trade or our partners, and is protected by intellectual property laws.

You may use the Services for personal, non-commercial purposes only. Any reproduction, distribution, or unauthorised use of our content is strictly prohibited.

Padel Trade trademarks, logos and service names may not be used without our written consent. Shopify and other names mentioned are trademarks of their respective owners.

7. OPTIONAL TOOLS

From time to time, we may provide access to third-party tools. These tools are provided “as is” and without warranties. Your use of such tools is entirely at your own discretion and risk.

We are not liable for any outcomes associated with the use of optional third-party tools or future features added to the Services.

8. THIRD-PARTY LINKS

Our Services may include links to third-party websites or content. We are not responsible for the accuracy, legality, or security of any third-party site.

Use of external websites is entirely at your own risk. We recommend reviewing the terms and policies of those third parties before engaging with their services or making purchases.

9. RELATIONSHIP WITH SHOPIFY

Important: While our store is powered by Shopify, all transactions are made with Padel Trade. Shopify is not responsible for your purchases, nor any injury, damage, or loss arising from them. By using our Services, you release Shopify from any related claims.

10. PRIVACY POLICY

Your use of our Services is subject to our Privacy Policy and Shopify’s Privacy Policy. As the host platform, Shopify may process and store your personal information in accordance with their terms.

Please refer to our Privacy Policy for details about how we collect, use and protect your data.

11. FEEDBACK AND REVIEWS

By submitting any feedback, reviews, suggestions or other content (“Feedback”), you grant us a royalty-free, perpetual licence to use, display, reproduce, and distribute such content for any purpose, including marketing and improvement of the Services.

You warrant that your Feedback:

  • Is original and lawful;
  • Does not infringe any third-party rights;
  • Is not misleading, defamatory, or offensive.

We may remove any content at our discretion.

12. ERRORS AND OMISSIONS

Occasionally, there may be errors in product details, pricing, or availability. We reserve the right to correct any such errors and to cancel orders if necessary—even after an order is confirmed.

13. PROHIBITED USES

You may only use the Services for lawful purposes. You agree not to:

  • Use the Services for any illegal or unauthorised purpose;
  • Upload malicious code or spam;
  • Infringe our or others’ intellectual property;
  • Harass, abuse, or mislead others;
  • Attempt to gain unauthorised access to our systems.

We reserve the right to suspend or terminate your account for violations.

14. TERMINATION

We may suspend or terminate your access to the Services at any time, without notice, for breach of these Terms. The following sections will survive termination: Intellectual Property, Feedback, Liability, Indemnity, and Governing Law.

15. DISCLAIMER OF WARRANTIES

The Services are provided “as is” without warranties of any kind. We make no guarantees regarding accuracy, availability, or suitability for any particular purpose.

We are not responsible for losses caused by reliance on the information on the website. Your use of the Services is at your own risk.

16. LIMITATION OF LIABILITY

To the extent permitted by law, Padel Trade shall not be liable for:

  • Indirect or consequential loss;
  • Loss of profits, data or business;
  • Delays or disruptions in Service.

This applies whether the claim is based in contract, tort or otherwise.

17. INDEMNITY

You agree to indemnify and hold harmless Padel Trade, Shopify, and their affiliates and partners from any claim arising from:

  • Your use of the Services;
  • Breach of these Terms;
  • Violation of laws or third-party rights.

We may assume control of the defence at our discretion and you agree to assist as required.

18. SEVERABILITY

If any provision of these Terms is deemed unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

19. WAIVER AND ENTIRE AGREEMENT

Failure to enforce any right or provision shall not be deemed a waiver. These Terms, along with our policies, constitute the entire agreement between you and us, superseding all prior agreements.

20. ASSIGNMENT

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights without notice.

21. GOVERNING LAW

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

22. HEADINGS

Headings are included for convenience only and shall not affect interpretation.

23. CHANGES TO TERMS

We may update these Terms from time to time. The most recent version will always be available on this page. Material changes will be notified in accordance with applicable law. Continued use of the Services constitutes your acceptance of any changes.

24. ACCOUNT SECURITY

You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately if you suspect any unauthorised access or breach of your account security.

We will not be liable for any loss or damage arising from your failure to maintain the security of your account information. You must ensure that your account details remain accurate and up to date at all times. We reserve the right to disable any account at any time if we believe it has been compromised or misused.

25. RIGHT TO REFUSE SERVICE

We reserve the right, at our sole discretion, to refuse, restrict, or cancel any order or access to the Services at any time and for any reason, including but not limited to:

  • Breach of these Terms of Service;
  • Suspected fraudulent activity;
  • Abusive or inappropriate behaviour;
  • Unavailability of stock or Services;
  • Non-payment or payment issues.

We may, where appropriate, issue a full refund if payment has already been processed in respect of a cancelled order.

26. PRODUCT SAFETY AND USE

Products purchased from Padel Trade must be used in accordance with any instructions or guidelines provided with the product or published on our website.

You acknowledge that some of our products (e.g. rackets, balls, and accessories) are used in physical activities that carry inherent risks. You agree to take all necessary precautions to ensure the safe use of these products and accept full responsibility for any injuries or damage resulting from misuse, negligence, or failure to follow instructions.

Padel Trade shall not be held liable for any personal injury, damage, or loss arising from the improper or unsafe use of our products.

27. PROMOTIONS, DISCOUNTS, AND VOUCHER CODES

From time to time, we may offer discounts, voucher codes, or promotions. These offers are subject to the specific terms set out at the time of the promotion and may not be combined with other offers unless explicitly stated.

Unless otherwise specified:

  • Promotional codes are single-use only and non-transferable.
  • Discounts do not apply to shipping costs or taxes.
  • Vouchers and discounts may have an expiry date, after which they will no longer be valid.
  • We reserve the right to modify or withdraw promotions at any time without prior notice.

If a discount or voucher code is used incorrectly or fraudulently, we reserve the right to cancel the related order.

28. COOKIE POLICY

Our website uses cookies and similar technologies to enhance user experience, provide functionality, and analyse website performance, in accordance with the Privacy and Electronic Communications Regulations (PECR) and UK GDPR.

Cookies are small data files placed on your device when you visit our site. They help us remember your preferences, understand how you use our website, and improve our Services. You can manage your cookie preferences through your browser settings or via our cookie consent tool.

By continuing to use our website, you consent to our use of cookies as outlined in this section.

 

29. CONTACT INFORMATION

If you have any questions regarding these Terms, please contact us at:

Padel Trade
📧 info@padel-trade.co.uk
🏠 50-58 Glenthorne Road, W6 0LN
📞 07478710158
📄 Company Number: 16288326
💼 VAT Number: 488741340